Posts Tagged tools

More Great Online Resources – March Web Tools

This month, we want to highlight some of the great online resources available to those in the nonprofit sector. These tools and sites offer free and low-cost options for bringing your nonprofit into the online world. 1. Impact Rising This site is designed to help support social

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More Great Online Resources – Technology

If you’re looking for great online resources for your business or nonprofit organization, look no further! This month, we’re highlighting SimpleBooklet, Product Donations (by Microsoft), Screencast-o-Matic, Present.me, and npCloud. These resources help you create compelling stories, share information, and better serve your communities. 1. SimpleBooklet.com helps your organization create a

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Customer Surveys Part 4: Question Complexity

Customer Surveys Part 4: Question Complexity

Structuring questions appropriately is critical to collecting meaningful, interpretable information from customer surveys. In this last post of our blog series on creating effective customer feedback surveys, we will focus on tailoring the complexity of your survey questions.   The following questions demonstrate how alternative question wordings

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Customer Surveys Part 3: Question Specificity

Question specificity is an important part of crafting your customer survey. Vague questions may not elicit useful information. On the other hand, overly specific questions may not be relevant to all of your survey respondents. Finding the right balance of specificity can impact the usefulness of the

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Customer Surveys Part 2: Closed vs. Open Questions

In Part 2 of our Customer Surveys series, we review the difference between closed-ended and open-ended survey questions. Closed-ended questions are much quicker for survey respondents to interpret and answer because they offer a defined set of response options, or ask for a specific piece of information such

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Customer Surveys Part 1: Quantitative vs. Qualitative

When creating survey questions, it’s important to consider the value of both qualitative and quantitative approaches. While quantitative questions generally elicit answers in terms of numbers, frequencies, percentages, or other types of calculations, qualitative questions are descriptive and typically assess attitudes or opinions. – – – Quantitative

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Smart Online Resources – Web Tools for Nonprofits

If you’re looking for smart online resources available to the nonprofit sector, look no further! This month, we’re highlighting Nonprofit Technology Magazine, Mobile Marketing Watch, MobileCause, Meetup, and Giving Library. These tools focus on how to best use technology for your nonprofit organization. 1. Nonprofit Technology Magazine is

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