This blog from the experts at Harvard Business makes a compelling point: Are the numbers you use to describe your organization or business prompting others to action? Also included: tips on how to look at the numbers you have and reveal new information. Highly recommended! Read the
Read more →I recently traveled to Denver, CO for Evaluation 2014, the annual conference of the American Evaluation Association. It was an incredibly fun and informative trip, filled with networking, new techniques, and innovative resources. Hurrah for continuous improvement! Last year, I reflected on the event in the style
Read more →A post from our special guest blogger, Ann Emery… Logic models, log frames, and theories of change, oh my! No matter what you call them, logic models are crucial evaluation tools for all nonprofits. Here are the top 5 things all nonprofit leaders should know about logic
Read more →You’ve probably heard the phrase “the cobbler’s children have no shoes,” which is used to describe the phenomenon where professionals are so busy with work for their own customers or clients that they neglect using their skills to help themselves or those closest to them. I recently
Read more →This month, we want to highlight some of the great online resources available to those in the nonprofit sector. These tools and sites offer free and low-cost options for bringing your nonprofit into the online world. 1. Impact Rising This site is designed to help support social
Read more →If you’re seeking great online resources, we’re here to help! Today, we’re highlighting Logic Depot, SurveyMonkey, TwtPoll, TwitSprout, and Statigram. These tools focus on measurement and surveys for your organization. 1. Logic Depot was developed locally, in Richmond, Virginia, and focuses primarily on providing clients with a
Read more →If you’re looking for great online resources for your business or nonprofit organization, look no further! This month, we’re highlighting SimpleBooklet, Product Donations (by Microsoft), Screencast-o-Matic, Present.me, and npCloud. These resources help you create compelling stories, share information, and better serve your communities. 1. SimpleBooklet.com helps your organization create a
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Structuring questions appropriately is critical to collecting meaningful, interpretable information from customer surveys. In this last post of our blog series on creating effective customer feedback surveys, we will focus on tailoring the complexity of your survey questions. The following questions demonstrate how alternative question wordings
Read more →Question specificity is an important part of crafting your customer survey. Vague questions may not elicit useful information. On the other hand, overly specific questions may not be relevant to all of your survey respondents. Finding the right balance of specificity can impact the usefulness of the
Read more →In Part 2 of our Customer Surveys series, we review the difference between closed-ended and open-ended survey questions. Closed-ended questions are much quicker for survey respondents to interpret and answer because they offer a defined set of response options, or ask for a specific piece of information such
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