You’ve probably heard the phrase “the cobbler’s children have no shoes,” which is used to describe the phenomenon where professionals are so busy with work for their own customers or clients that they neglect using their skills to help themselves or those closest to them. I recently
Read more →This month, we want to highlight some of the great online resources available to those in the nonprofit sector. These tools and sites offer free and low-cost options for bringing your nonprofit into the online world. 1. Impact Rising This site is designed to help support social
Read more →If you’re seeking great online resources, we’re here to help! Today, we’re highlighting Logic Depot, SurveyMonkey, TwtPoll, TwitSprout, and Statigram. These tools focus on measurement and surveys for your organization. 1. Logic Depot was developed locally, in Richmond, Virginia, and focuses primarily on providing clients with a
Read more →If you’re looking for great online resources for your business or nonprofit organization, look no further! This month, we’re highlighting SimpleBooklet, Product Donations (by Microsoft), Screencast-o-Matic, Present.me, and npCloud. These resources help you create compelling stories, share information, and better serve your communities. 1. SimpleBooklet.com helps your organization create a
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Structuring questions appropriately is critical to collecting meaningful, interpretable information from customer surveys. In this last post of our blog series on creating effective customer feedback surveys, we will focus on tailoring the complexity of your survey questions. The following questions demonstrate how alternative question wordings
Read more →Question specificity is an important part of crafting your customer survey. Vague questions may not elicit useful information. On the other hand, overly specific questions may not be relevant to all of your survey respondents. Finding the right balance of specificity can impact the usefulness of the
Read more →In Part 2 of our Customer Surveys series, we review the difference between closed-ended and open-ended survey questions. Closed-ended questions are much quicker for survey respondents to interpret and answer because they offer a defined set of response options, or ask for a specific piece of information such
Read more →When creating survey questions, it’s important to consider the value of both qualitative and quantitative approaches. While quantitative questions generally elicit answers in terms of numbers, frequencies, percentages, or other types of calculations, qualitative questions are descriptive and typically assess attitudes or opinions. – – – Quantitative
Read more →If you’re looking for smart online resources available to the nonprofit sector, look no further! This month, we’re highlighting Nonprofit Technology Magazine, Mobile Marketing Watch, MobileCause, Meetup, and Giving Library. These tools focus on how to best use technology for your nonprofit organization. 1. Nonprofit Technology Magazine is
Read more →I recently traveled to Washington, DC for Evaluation 2013, that is, the annual conference of the American Evaluation Association. It was a great trip, filled with networking, new techniques, and resources that I could use to serve my clients better. As I reflected on the event while
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