Customer Surveys Part 1: Quantitative vs. Qualitative

When creating survey questions, it’s important to consider the value of both qualitative and quantitative approaches. While quantitative questions generally elicit answers in terms of numbers, frequencies, percentages, or other types of calculations, qualitative questions are descriptive and typically assess attitudes or opinions. – – – Quantitative

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The Best Parade Ever

In 2013, I had the honor of attending the National Association of Drug Court Professionals Annual Conference in National Harbor, Maryland. If you’re not familiar with drug courts, I encourage you to learn about them. They provide an innovative and intensive approach blending clinical treatment with criminal justice for

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