Trina and her staff of talented professionals listened exceptionally well in an effort to discern the complexity of our challenges. Our project became much more involved than originally anticipated, and KAG was with us every step of the way.” — Karen O’Brien, COO, CARITAS WHAT WE DID:
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Client satisfaction is central to every action and decision a business makes. But simply believing your clients are satisfied isn’t enough. To inform its new branding and drive the company’s long-term strategies, a financial services firm knew that it would need to dig deeper into its customer
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Like a lot of young nonprofits, UnBoundRVA had accumulated plenty of qualitative data about its impact during the almost four years it had served RVA. But the organization needed more than just anecdotal information to demonstrate its outcomes to funders and the community at large. UnBound also
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Commonwealth Autism’s mission is to build the capacity of the autism and developmental disability service provider network through leadership, innovation, example and collaboration. After Executive Vice President and COO of the organization, Jessica Philips, took a class about nonprofit evaluation, it prompted her to question whether the organization
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