Insights - Knowledge Advisory Group

Bad Results Aren’t Always Bad

By Trina Willard / Data Collection, Measurement Methods, Outcomes Evaluation, Thoughts from Trina & Sandra

In the fourth blog of our Conquering Data series, we’d like to ask you to consider this question: can we truly adopt a mindset of continuous improvement without identifying areas for growth, refinement and action? Over the past decade, Knowledge Advisory Group has encountered many organizations thatRead more →

Anyone Can Conduct a Survey, Right?

By Sandra Wright / Data Collection, Thoughts from Trina & Sandra

The availability of user-friendly survey platforms, such as Survey Monkey and Survey Gizmo, implies that anyone can design and execute a survey to obtain useful information from clients, customers, employees or other target audiences. However, it’s important to distinguish the availability of a data collection platform fromRead more →

Conquering Data: Dialogue is Critical

By Trina Willard / Conquering Data, Nonprofit Management

In the third blog of our five-blog series, Conquering Data, we want to share another essential understanding within the funder and nonprofit relationship. After explaining that it is okay to start small and asserting that nonprofits should take ownership of their program outcomes in our first two

Conquering Data: No One Knows Your Program Like You Do

By Trina Willard / External Resources

In the second installment of our five-part series, Conquering Data, we’re taking the next step towards doing just that. Last month we focused on dispelling the myth that to make a difference in data and program evaluation you must jump in headfirst. Instead, we asserted that it’sRead more →

Insider Knowledge: Don’t Get Derailed By the Pandemic

By Trina Willard / External Resources

Did you miss Knowledge Advisory Group’s recent webinar on how to not get derailed by the pandemic? Or maybe you attended but want to learn more? Get ahead with a few tips from the session. Download our Insider Knowledge Tip Sheet that explains how to adjust yourRead more →

Conquering Data: Two Ways to Start Small

By Trina Willard / Blogs We Like, External Resources, Measurement Methods

It can be overwhelming to think about data and program evaluation. When venturing into this territory it’s only natural to have questions. Where should we begin? What should we measure? How can we find meaning in our data? In the first blog of our five-part series, Conquering

Case Study: CARITAS – Proving outcomes, driving growth, improving the community

By Trina Willard / Case Studies

Download full case study Trina and her staff of talented professionals listened exceptionally well in an effort to discern the complexity of our challenges. Our project became much more involved than originally anticipated, and KAG was with us every step of the way." — Karen O’Brien, COO,Read more →

Case Study: Regional Financial Services Firm – Learning not just if clients are satisfied … but also why

By Trina Willard / Case Studies

Client satisfaction is central to every action and decision a business makes. But simply believing your clients are satisfied isn’t enough. To inform its new branding and drive the company’s long-term strategies, a financial services firm knew that it would need to dig deeper into its customer

Case Study: UnBoundRVA – Laying the foundation for success

By Trina Willard / Case Studies

Like a lot of young nonprofits, UnBoundRVA had accumulated plenty of qualitative data about its impact during the almost four years it had served RVA. But the organization needed more than just anecdotal information to demonstrate its outcomes to funders and the community at large. UnBound also

Case Study: Commonwealth Autism – Collecting the right data to drive change at the systems level

By Trina Willard / Case Studies

Commonwealth Autism’s mission is to build the capacity of the autism and developmental disability service provider network through leadership, innovation, example and collaboration. After Executive Vice President and COO of the organization, Jessica Philips, took a class about nonprofit evaluation, it prompted her to question whether the organization