Archive for the Case Studies Category

Case Study: Regional Financial Services Firm – Learning not just if clients are satisfied … but also why

Case Study: Regional Financial Services Firm - Learning not just if clients are satisfied … but also why

Client satisfaction is central to every action and decision a business makes. But simply believing your clients are satisfied isn’t enough. To inform its new branding and drive the company’s long-term strategies, a financial services firm knew that it would need to dig deeper into its customer

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Case Study: Commonwealth Autism – Collecting the right data to drive change at the systems level

Case Study: Commonwealth Autism - Collecting the right data to drive change at the systems level

Commonwealth Autism’s mission is to build the capacity of the autism and developmental disability service provider network through leadership, innovation, example and collaboration. After Executive Vice President and COO of the organization, Jessica Philips, took a class about nonprofit evaluation, it prompted her to question whether the organization

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