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Services
Outcome Strategies
Program Revitalization
Implementation Support
The Evaluator is In™
Other Research & Evaluation Services
Speaking
The Impact De-coder™
About Us
Trina B. Willard, Founder & Principal
Sandra Wright, Outcomes Strategist & VP of Customer Wow
Insights
Let’s Crunch Numbers
Insights from Knowledge Advisory Group
Insights from Knowledge Advisory Group
The Top 10 Reasons Why I Enjoyed Evaluation 2014
I recently traveled to Denver, CO for Evaluation 2014, the annual conference of the American Evaluation...
5 Things All Nonprofit Leaders Should Know about Logic Models by Ann Emery
A post from our special guest blogger, Ann Emery… Logic models, log frames, and theories of change, oh...
The Cobbler’s Children...Well, You Know How It Goes
You’ve probably heard the phrase “the cobbler’s children have no shoes,” which is used to describe the...
More Great Online Resources - March Web Tools
This month, we want to highlight some of the great online resources available to those in the nonprofit...
More Great Online Resources - Measurement & Surveys
If you’re seeking great online resources, we’re here to help! Today, we’re highlighting Logic Depot,...
More Great Online Resources - Technology
If you’re looking for great online resources for your business or nonprofit organization, look no further!...
Customer Surveys Part 4: Question Complexity
Structuring questions appropriately is critical to collecting meaningful, interpretable information from...
Customer Surveys Part 3: Question Specificity
Question specificity is an important part of crafting your customer survey. Vague questions may not elicit...
Customer Surveys Part 2: Closed vs. Open Questions
In Part 2 of our Customer Surveys series, we review the difference between closed-ended and open-ended...
Customer Surveys Part 1: Quantitative vs. Qualitative
When creating survey questions, it’s important to consider the value of both qualitative and quantitative...
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