Download full case study Trina and her staff of talented professionals listened exceptionally well in an effort to discern the complexity of our challenges. Our project became much more involved than originally anticipated, and KAG was with us every step of the way." — Karen O’Brien, COO,Read more →
Client satisfaction is central to every action and decision a business makes. But simply believing your clients are satisfied isn’t enough. To inform its new branding and drive the company’s long-term strategies, a financial services firm knew that it would need to dig deeper into its customer
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Like a lot of young nonprofits, UnBoundRVA had accumulated plenty of qualitative data about its impact during the almost four years it had served RVA. But the organization needed more than just anecdotal information to demonstrate its outcomes to funders and the community at large. UnBound also
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Commonwealth Autism’s mission is to build the capacity of the autism and developmental disability service provider network through leadership, innovation, example and collaboration. After Executive Vice President and COO of the organization, Jessica Philips, took a class about nonprofit evaluation, it prompted her to question whether the organization
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I’ve always had an analytical mind. Even as a child, I enjoyed anything that involved uncovering the solution to a problem, putting the pieces together or getting to the bottom of things. In those early years, I spent many an hour in my room doing word finds
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The NCJRS Library is the database for the National Criminal Justice Reference Service, which provides a large quantity of resources related to crime and the courts. It is a great place to find a variety of information for evaluation. NCJRS can be used for evaluation in a
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Knowledge Advisory Group holds the SWAM (Small, Women-owned, and Minority-owned Business) certification of Virginia. We embrace this classification as we continue to serve our clients with a wide variety of superior consulting and business services. How does working with a SWAM certified organization benefit you? Tax Incentives
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“How much is it going to cost?” As a consultant, I am often asked this question by organizations that need my services. It’s a reasonable inquiry, undoubtedly, and something that service professionals of any type face frequently. Sometimes the answer is simple, for an hour of time
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You know that your organization needs an evaluator…but how do you go about it? Hiring the right evaluator can save your organization a considerable amount of time, effort, and money. For many organizations with limited internal capacity, an external evaluator can often produce more accurate, useful, and
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by Leota Parandeh The Nonprofit Learning Point Summit held at the Federal Reserve Bank of Richmond on November 10, 2015 happened weeks ago, however, what I gained from the experience of attending it resonates even today. I catch myself thinking about the theme of that day–stories, tales,
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