In Part 2 of our Customer Surveys series, we review the difference between closed-ended and open-ended survey questions. Closed-ended questions are much quicker for survey respondents to interpret and answer because they offer a defined set of response options, or ask for a specific piece of information such
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When creating survey questions, it’s important to consider the value of both qualitative and quantitative approaches. While quantitative questions generally elicit answers in terms of numbers, frequencies, percentages, or other types of calculations, qualitative questions are descriptive and typically assess attitudes or opinions. – – – Quantitative
Read more →I recently traveled to Washington, DC for Evaluation 2013, that is, the annual conference of the American Evaluation Association. It was a great trip, filled with networking, new techniques, and resources that I could use to serve my clients better. As I reflected on the event while
Read more →First, a brief definition of what we mean by scalable: scaling refers to expanding your reach to larger populations. To say that evaluation is scalable means that you can use the information gained in an evaluation to apply it to a larger, different, or related sector. This
Read more →A post from our special guest blogger, Ann Harris… Louisiana is fat. The ‘gras’ in ‘Mardi Gras’ doesn’t stop on Fat Tuesday! Did you know Louisiana is currently ranked as the 49th unhealthiest state? In an effort to bring awareness to the state of health in the
Read more →I’d like to introduce you to Dallas. He’s the puppy that joined our family in December 2012. He’s full of joy and playfulness and unconditional love. I can’t imagine our household with him. I’m sharing his picture with you because: 1. He’s adorable. See how he’s waving
Read more →As an evaluator, a large part of what I’ve done in recent years is ask nonprofit professionals how they generally feel about program evaluation and measuring specific outcomes. These professionals typically identify some of the benefits of the evaluation process, but our conversations also reveal concerns such
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